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- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
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4.4 ★★★★★
Based on 156 reviews
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Product Reviews
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026
★★★★★ 5
Nice to know you have full protection
After a sever thunderstorm took out my cable modem, It was nice to be assured I had replacement coverage for it. Filing the claim was effortless and the process to return the item was no issue at all. My only concern is that the cable modem is a CRITICAL piece of equipment for any individual or business. A sense of urgency on the behalf of Asurion to recognize this and expedite the replacement process would have been appreciated. No technician repairs these modems. Always cheaper to replace, especially one that the failure was attributed to an electrical storm.
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Reviewed in the United States on May 9, 2024
★★★★★ 5
Will always get the warranty
Easy to do, they could not fix it and refunded my money via an amazon gift card.
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Reviewed in the United States on April 23, 2026
★★★★★ 5
Asurion is a good investment
Bought an expensive gaming router 46 months ago. Just stopped working, had 2 months left on my insurance, they couldn't fix it and gave me a refund. Bought a similar router with another 4 years if insurance with Asurion and I couldn't be happier. All this in 1 weeks time. They are great
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Reviewed in the United States on September 11, 2024